DHL will send you an email with your tracking number once the package is prepared and picked up at our warehouse. You can follow it at: http://www.dhl.com/en.html
If your tracking link does not work try it again later as it normally takes some hours to DHL to register the tracking information. Please note that DHL only works on business days.
If your order pass through customs, we are not liable for any additional costs it may arise.
If you send a return package to a wrong address, we are not liable for any loss or misplacement.
ESTIMATE TIME OF DELIVERY AND SHIPPING FEES
|Spain||1-5 business days||
|Canary Island||5-7 business days||
|Portugal||5-7 business days||
|Germany||5-7 business days||€7|
|United Kingdom||5-7 business days||£5|
|Greece||9 business days||€5|
|Italy||5-7 business days||€7|
*Other countries: 7-10 working days
If you receive an incorrect order, send us a picture of everything you have received, along with the respective references in the box, and we will resolve the problem for you once the content is verified.
RETURNS AND REFUNDS
If you wish to invoke your right of withdrawal, please contact with us in the next contact page.
The right of withdrawal states that you can return the product to the sender within 14 days upon reception, paying the shipping fees that may arise of such return. Once we receive the merchandise, we would refund the corresponding amount of the order, though not the return costs (if all the merchandise was returned we’d reimburse the shipping fees of the original order too).
HAWKERS LENSES PROTECTION
Hawkers lenses provide UV400 protection, safeguarding your eyes against harmful ultraviolet radiation. Hawkers sunglasses meet the following standards: American Standard ANSI Z80.3-2001, Australian Standard AS/NZS 1067:2003, and Standard EN 1836-1997 according to the European Community Directive 89/686/EEC.
You can use your Hawkers pouch to clean and carry them. Do not rest the lenses against any hard surface. Do not pop out the arms frequently. And do not leave your sunglasses in direct sunlight under high temperatures such as an automobile dashboard as this may damage them.
ACCEPTED PAYMENT METHODS
Credit cards: Visa, MasterCard, American Express, Discover.
Debit cards: Visa, MasterCard, American Express.
WHEN TO CONTACT PAYPAL
Note that we do not have access to your PayPal account so you shall contact them if you want to open a PayPal account, change your password, verify if a payment has failed, check the status of a transaction or any other issue related with such platform.
WHERE ELSE CAN I BUY HAWKERS?
You can find them at El Corte Inglés and at Soloptical stores in Spain. In Europe you can find our glasses in some Pull and Bear stores. (We cannot ensure full availability on such stores)
I WANT TO SELL HAWKERS AT MY STORE
If you are interested in becoming an authorized retailer of Hawkers please write us at our contact page.
HAWKERS AS SPONSOR
Hawkers proactively seeks athletes to endorse the brand. Unsolicited Hawkers sponsorship requests are not accepted.
I WANT TO WORK IN HAWKERS
If you want to work with us you can send us your CV via email and we will keep it for future selection processes if your profile does match our requirements. (firstname.lastname@example.org).
COMMERCIAL AND SWEEPSTAKES PRIZES
Commercial and sweepstakes prizes given through our social networks are free of commercial value and, therefore, any type of guarantee; if you find any defect in the reception of the product you'll have to communicate it as soon as possible in our contact page. Changes and refunds are not accepted.