Information to take into account during the situation caused by COVID-19.

1.- What is happening with Hawkers’ physical stores?

The health of our customers and of our team is Hawkers number one priority. That’s why we re following the guidelines and recommendations of the health authorities, and are closing all our physical stores for the time being. We will keep you informed through the usual communication channels on any changes to the situation. Obviously, we hope to get back to normal as quickie as possible.

2.- Will the website still be active?

Yes, it will. You can still buy online as normal. Although we are all working remotely, we continue to strive to provide the best service possible.

 

3.- Will there be an impact on delivery?

For reasons of responsibility and prevention, when you receive your order, the delivery person will adhere to the following protocol:

  • The delivery person will put your package at your door and ring your bell. All delivery people are being provided with disposable gloves to minimise contact.

  • They will maintain a minimum distance of 1.5m from you, and will await your identification. You will not be asked to sign anything, as showing some form of identification will be enough to ensure correct delivery during this period of alert.

  • Once identified, you can take your package in a secure manner, with no human contact.

4.- What is happening with the return policy?

At Hawkers, our number one priority is you. So,

If your order was delivered from the 1st of March and you intend to exercise your right to return the goods, before sending any product back to our offices, please contact our Customer Care Department through the CONTACT form and we’ll let you know about sending and timing.

5.- What is happening with my product guarantee?

Guarantee periods are unchanged. However, if you have experience any incident during that period, we ask that - before returning any product to your facilities - you contact our Customer Service Department through their CONTACT form and we will let you know about sending and timing.

6.- What if I have bought something from a physical store during the period indicates in point 4?

Your right of return is unaffected. Therefore, when the situation has returned to normal, your case will be attended to in the store in which you purchased the product. We ask for your patience in this respect, and assure you that none of your rights will be affected.

Keep an eye on our channels to stay uo to date with information about our physical stores.

In this situation, collaboration is essential to return to normality as soon as possible and Hawkers will always be available to answer any query you might have.

 

SUMMER SALES - UP TO 60%

  • Promotion starts:July 1st, 2020. Promotion ends: Subject to change depending on how the promotion develops and stock levels.
  • All products with discounts of 40%, 50% and 60%
  • Shipping is free for orders of ¬£40 or more.
  • Promotion cannot be combined with other promotions, discounts or special offers.
  • Delivery made in accordance with measures laid out by health authorities.
  • Guarantee and/or cancellation: consult "Information to take into account during the situation caused by COVID-19." section at the tpo of the FAQ page.

 

2FOR1

  • Promotion starts: 1 June 2020. Promotion ends: Subject to change depending on how the promotion develops and stock levels.
  • The client configures the 2for1 from a selection of qualifying products.
  • The price of the product with the highest cost will be the payable amount.
  • Products qualifying for the promotion are indicated on the product details page.
  • Shipping costs reduced to ¬£1.99 (Standard shipping cost).
  • Shipping is free for orders of ¬£40 or more.
  • Promotion cannot be combined with other promotions, discounts or special offers.
  • Delivery made in accordance with measures laid out by health authorities.
  • Guarantee and/or cancellation: consult "Information to take into account during the situation caused by COVID-19." section at the tpo of the FAQ page.

 

 

SALES OASIS

  • Promotion starts: 20th May 2020. Promotion ends: 31st May 2020.
  • Fixed price of ¬£24.99 on a selection of products. Indicated on product detail page.
  • Promotion cannot be combined with other promotions, discounts or special offers.
  • Delivery made in accordance with measures laid out by health authorities.
  • Guarantee and/or cancellation: consult "Information to take into account during the situation caused by COVID-19." section at the tpo of the FAQ page.

 

 

TRACKING INFORMATION

The delivery company will send you an email with your tracking number once the package is prepared and picked up at our warehouse. 

If your order pass through customs, we are not liable for any additional costs it may arise.

If you send a return package to a wrong address, we are not liable for any loss or misplacement.

ESTIMATE TIME OF DELIVERY AND SHIPPING FEES

*Standard Delivery: 5£

Your order will be prepared and dispatched in 24/72h, and the delivery time will be between  7-10 working days after dispatch. No real-time tracking is available. Available for: England.

*Standard Delivery: 6£

Your order will be prepared and dispatched in 24/72h, and the delivery time will be between  7-10 working days after dispatch. No real-time tracking is available. Available for: Ireland. 

*Premium Air Shipping: 7,95£
Your order will be prepared and dispatched in 24/72h, and the delivery time will be between 3-5 working days after dispatch. Tracking is provided by the international shipping company, DHL.  Available for: England, Ireland, Jersey, Guernsey.

*Provided that the distribution network functions as expected.

DEFECTIVE PRODUCTS

If you receive a defective product, you must follow the procedure established in the clause "Returns due to manufacturing defects", detailed in the Terms and Conditions and in the Returns section of our website.

INCORRECT ORDER

If you receive an incorrect order, send us a picture of everything you have received, along with the respective references in the box, and we will resolve the problem for you once the content is verified.

CANCELLATION

You have fourteen (14) calendar days from receipt of the product to exercise your right to a cancellation, which consists of carrying out the termination of the contract. To exercise this right you must follow the procedure set out in the clause "Right to cancellation" detailed in the Terms and Conditions and in the section Returns of our website./a>

Direct access to the cancellation form

 

HAWKERS LENSES PROTECTION

Hawkers lenses provide UV400 protection, safeguarding your eyes against harmful ultraviolet radiation. Hawkers sunglasses meet the following standards: American Standard ANSI Z80.3-2001, Australian Standard AS/NZS 1067:2003, and Standard EN 1836-1997 according to the European Community Directive 89/686/EEC.

SUNGLASSES CARE

You can use your Hawkers pouch to clean and carry them. Do not rest the lenses against any hard surface. Do not pop out the arms frequently. And do not leave your sunglasses in direct sunlight under high temperatures such as an automobile dashboard as this may damage them.

ACCEPTED PAYMENT METHODS

Credit cards: Visa, MasterCard, American Express, Discover.

Debit cards: Visa, MasterCard, American Express.

PayPal.

WHEN TO CONTACT PAYPAL

Note that we do not have access to your PayPal account so you shall contact them if you want to open a PayPal account, change your password, verify if a payment has failed, check the status of a transaction or any other issue related with such platform.

WHERE ELSE CAN I BUY HAWKERS?

You can find them at El Corte Inglés and at Soloptical stores in Spain. In Europe you can find our glasses in some Pull and Bear stores. (We cannot ensure full availability on such stores)

I WANT TO SELL HAWKERS AT MY STORE

If you are interested in becoming an authorized retailer of Hawkers please write us at our contact page.

I WANT TO WORK IN HAWKERS

If you want to work with us you can send us your CV via email and we will keep it for future selection processes if your profile does match our requirements. (job@hawkersco.com).

COMMERCIAL AND SWEEPSTAKES PRIZES

Commercial and sweepstakes prizes given through our social networks are free of commercial value and, therefore, any type of guarantee; if you find any defect in the reception of the product you'll have to communicate it as soon as possible in our contact page. Changes and refunds are not accepted.