COVID-19

Important information to consider

1.- Delivery protocol.
For reasons of responsibility and prevention, when you receive your order, the delivery person will adhere to the following protocol:
The delivery person will put your package at your door and ring your bell. All delivery people are being provided with disposable gloves to minimise contact.
They will maintain a minimum distance of 1.5m from you, and will await your identification. You will not be asked to sign anything, as showing some form of identification will be enough to ensure correct delivery during this period of alert.
Once identified, you can take your package in a secure manner, with no human contact.

2.- Shipments and deliveries.
Please note that in some territories shipments may be delayed due to public health restrictions. If you are affected by this, please do not hesitate to contact us using the CONTACT form.

3.- Right of withdrawal.
If you received your order between March 1, 2020 and June 1, 2020, you have until July 31, 2020 to exercise this right.

4.- Warranty.
Warranty periods remain unchanged. If you have any questions, please contact our Customer Service Department using the CONTACT form.

 

BLACK FRIDAY 2020

  • Promotion starts: 10 October 2020. Promotion ends: 29 November 2020.
  • Choose three qualifying products, and the price of the highest value product will be the payable amount.
  • Applicable only to selected products and brands.
  • Different brands can be combined in the same shopping cart.
  • Shipping is applicable. Shipping is not free except for changes to the terms and conditions made during the promo. In this case, the changes will be made clear and visible..
  • Promotion cannot be combined with other promotions, discounts or special offers.
  • Delivery made in accordance with measures laid out by health authorities.
  • Returns are subject to conditions. For more info, click on the Returns link at the bottom of the page.

 

BFF VIP 2020

  • Promotion is valid from October 15, 2020 to November 3, 2020, on the website https://www.hawkersco.co.uk.
  • Applies only to select clients from the Hawkers client database who have received an e-mail or SMS with the promotion access code.
  • How to apply the promotion:
    • Add any 3 models from the exclusive 3x1 selection to the website shopping cart.
    • Proceed to the checkout process, and enter the promotion code received by e-mail. (if you have clicked directly on the e-mail link provided in the e-mail, the code will automatically be entered for you).
    • Finally, you will be asked to pay only for the value of the model with the highest price. The other two models will be free of charge.
  • Applies only to selected models. These models are are published in the ‚ÄúPre Black Friday‚ÄĚ section.
  • Pay for the product with the highest value.
  • Free shipping.
  • The promotion is not redeemable in money terms.
  • Not applicable to distributors.
  • Promotion can not be applied in conjunction with other promotions, coupons or discounts.
  • The promotion code is also applicable in physical stores, by presenting the e-mail or SMS you have received informing you of the promotion and providing the promotion code.
  • For more information on how to return goods, please consult our Returns and FAQ section.
  • Delivery made in accordance with measures laid out by health authorities.

 

 OUTLET OCTOBER 2020

  • Promotion valid from 6th to 31th October, 2020 at https://www.hawkersco.co.uk.
  • Applies only to those selected models which are published on the ‚ÄúOUTLET‚ÄĚ section of the website.
  • The discount applied can vary between 50% and 70%. The applicable discount is reflected in the published price of the products.
  • Shipping reduced to ¬£1.99. Shipping is free for order of ¬£40 or more.
  • Promotion cannot be combined with other promotions, discounts or special offers, except affiliate discounts.
  • Delivery made in accordance with measures laid out by health authorities.
  • Promotion product exchange will only be made under the guarantee which the law provides for quality defects and product suitability and are subject to stock avaiability
  • Guarantee and/or cancellation: consult "Information to take into account during the situation caused by COVID-19." section at the top of the FAQ page.

 

2FOR1

  • Promotion starts: 22 September 2020. Promotion ends: 5 October 2020
  • The client configures the 2for1 from a selection of qualifying products.
  • The price of the highest value product will be the payable amount.
  • Free shipping
  • Products qualifying for the promotion are indicated on the product details page.
  • Promotion cannot be combined with other promotions, discounts or special offers, except for affiliation programs.
  • Delivery made in accordance with measures laid out by health authorities.
  • Guarantee and/or cancellation: consult "Information to take into account during the situation caused by COVID-19." section at the top of the FAQ page.

 

PROMO 35% - SEPTIEMBRE

  • Promotion starts: 14th September, 2020. Promotion ends: 24th September, 2020.
  • Selection of products (mostly) from New In, with 35% OFF.
  • Promo applies to the entire website apart from ‚ÄėPaula Echevarr√≠a‚Äô collections.
  • Shipping reduced to ¬£1.99. Shipping is free for order of ¬£40 or more.
  • Promotion cannot be combined with other promotions, discounts or special offers.
  • Delivery made in accordance with measures laid out by health authorities.
  • Guarantee and/or cancellation: consult "Information to take into account during the situation caused by COVID-19." section at the top of the FAQ page.¬†

 

 OUTLET SEPTEMBER 2020

  • Promotion valid from 8th to 30th September, 2020 at https://www.hawkersco.co.uk.
  • Applies only to those selected models which are published on the ‚ÄúOUTLET‚ÄĚ section of the website.
  • The discount applied can vary between 50% and 70%. The applicable discount is reflected in the published price of the products.
  • Shipping reduced to ¬£1.99. Shipping is free for order of ¬£40 or more.
  • Promotion cannot be combined with other promotions, discounts or special offers, except affiliate discounts.
  • Delivery made in accordance with measures laid out by health authorities.
  • Promotion product exchange will only be made under the guarantee which the law provides for quality defects and product suitability and are subject to stock avaiability
  • Guarantee and/or cancellation: consult "Information to take into account during the situation caused by COVID-19." section at the top of the FAQ page.

 

PRICE DROP

  • Promotion starts: 25th August, 2020. Promotion ends: 7th September, 2020.
  • Selection of products at ¬£21.99, ¬£24.99 and ¬£29.99.
  • 10% EXTRA discount for orders of two or more products.
  • Promo applies to the entire website apart from ‚ÄėPaula Echevarr√≠a‚Äô collections.
  • Shipping reduced to ¬£1.99. Shipping is free for order of ¬£40 or more.
  • Promotion cannot be combined with other promotions, discounts or special offers.
  • Delivery made in accordance with measures laid out by health authorities.
  • Guarantee and/or cancellation: consult "Information to take into account during the situation caused by COVID-19." section at the top of the FAQ page.

 

2FOR1

  • Promotion starts: August 18 2020. Promotion ends: August 24 2020
  • The client configures the 2for1 from a selection of qualifying products.
  • The price of the highest value product be the payable amount.
  • Free shipping.
  • Products qualifying for the promotion are indicated on the product details page.
  • Promotion cannot be combined with other promotions, discounts or special offers.
  • Delivery made in accordance with measures laid out by health authorities.

 

 


TRACKING INFORMATION

The delivery company will send you an email with your tracking number once the package is prepared and picked up at our warehouse. 

If your order pass through customs, we are not liable for any additional costs it may arise.

If you send a return package to a wrong address, we are not liable for any loss or misplacement.

ESTIMATE TIME OF DELIVERY AND SHIPPING FEES

*Standard Delivery: 5£

Your order will be prepared and dispatched in 24/72h, and the delivery time will be between  7-10 working days after dispatch. No real-time tracking is available. Available for: England.

*Standard Delivery: 6£

Your order will be prepared and dispatched in 24/72h, and the delivery time will be between  7-10 working days after dispatch. No real-time tracking is available. Available for: Ireland. 

*Premium Air Shipping: 7,95£
Your order will be prepared and dispatched in 24/72h, and the delivery time will be between 3-5 working days after dispatch. Tracking is provided by the international shipping company, DHL.  Available for: England, Ireland, Jersey, Guernsey.

*Provided that the distribution network functions as expected.

 

DEFECTIVE PRODUCTS

If you receive a defective product, you must follow the procedure established in the clause "Returns due to manufacturing defects", detailed in the Terms and Conditions and in the Returns section of our website.

 

INCORRECT ORDER

If you receive an incorrect order, send us a picture of everything you have received, along with the respective references in the box, and we will resolve the problem for you once the content is verified.

 

CANCELLATION

You have fourteen (14) calendar days from receipt of the product to exercise your right to a cancellation, which consists of carrying out the termination of the contract. To exercise this right you must follow the procedure set out in the clause "Right to cancellation" detailed in the Terms and Conditions and in the section Returns of our website./a>

Direct access to the cancellation form

 

HAWKERS LENSES PROTECTION

Hawkers lenses provide UV400 protection, safeguarding your eyes against harmful ultraviolet radiation. Hawkers sunglasses meet the following standards: American Standard ANSI Z80.3-2001, Australian Standard AS/NZS 1067:2003, and Standard EN 1836-1997 according to the European Community Directive 89/686/EEC.

 

SUNGLASSES CARE

You can use your Hawkers pouch to clean and carry them. Do not rest the lenses against any hard surface. Do not pop out the arms frequently. And do not leave your sunglasses in direct sunlight under high temperatures such as an automobile dashboard as this may damage them.

 

ACCEPTED PAYMENT METHODS

Credit cards: Visa, MasterCard, American Express, Discover.

Debit cards: Visa, MasterCard, American Express.

PayPal.

 

WHEN TO CONTACT PAYPAL

Note that we do not have access to your PayPal account so you shall contact them if you want to open a PayPal account, change your password, verify if a payment has failed, check the status of a transaction or any other issue related with such platform.

 

WHERE ELSE CAN I BUY HAWKERS?

You can find them at El Corte Inglés and at Soloptical stores in Spain. In Europe you can find our glasses in some Pull and Bear stores. (We cannot ensure full availability on such stores)

 

I WANT TO SELL HAWKERS AT MY STORE

If you are interested in becoming an authorized retailer of Hawkers please write us at our contact page.

 

I WANT TO WORK IN HAWKERS

If you want to work with us you can send us your CV via email and we will keep it for future selection processes if your profile does match our requirements. (job@hawkersco.com).

 

COMMERCIAL AND SWEEPSTAKES PRIZES

Commercial and sweepstakes prizes given through our social networks are free of commercial value and, therefore, any type of guarantee; if you find any defect in the reception of the product you'll have to communicate it as soon as possible in our contact page. Changes and refunds are not accepted.